Privacy Policy

This Privacy Policy explains how Rapid Plumber collects, stores, and protects your information when you use our website or contact us for plumbing services. We respect your privacy and handle your data with care.

1. Information We Collect

We may collect the following types of information:

Information You Provide

  • Your name

  • Email address

  • Phone number

  • Address or service location

  • Details about the plumbing issue or service request

Information Collected Automatically

When you visit our website, we may collect:

  • Device information

  • Browser type

  • Pages you visit

  • Time spent on the site

  • General location based on IP address

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

  • Respond to your enquiries

  • Provide plumbing services

  • Arrange appointments

  • Send confirmations and updates

  • Improve our website and services

  • Keep records for business and safety reasons

We do not sell your information to third parties.

3. Sharing Your Information

We may share your information with:

  • Our team members who handle your service request

  • Trusted service providers who help us run our website or booking system

  • Legal authorities if required by law

We only share what is necessary to complete the task.

4. Cookies and Website Tracking

Our website may use cookies to:

  • Improve loading speed

  • Track basic website performance

  • Remember user preferences

  • Help us understand how visitors use the site

You can disable cookies in your browser settings.

5. How We Protect Your Information

We use security measures to protect your information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

Access to customer details is limited to staff members who need it to complete your service request.

6. How Long We Keep Your Information

We keep your information only as long as needed to:

  • Provide the requested service

  • Comply with legal and business requirements

  • Maintain accurate records

Once no longer required, the data is securely removed.

7. Your Rights

You have the right to:

  • Request access to your information

  • Ask us to correct inaccurate details

  • Ask us to remove your information (where possible)

  • Limit how we use your data

  • Object to certain types of processing

To make a request, contact us using the details below.

8. Links to Other Websites

Our website may include links to other websites. We are not responsible for their privacy practices. We recommend reviewing their policies before sharing any information.

9. Contact Us

If you have any questions about this Privacy Policy or want to request information, you can reach us at:

Rapid Plumber
Phone: 07307 410117

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

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